Which company is which?
Online Shipping Insurance Services, Inc.
Website: insureship.com. A licensed insurance agency offering shipping insurance underwritten by Navigators, a Hartford company.
California DOI license #0G55434. Operating under the InsureShip name since 2009.
ShipInsure, Inc.
Website: shipinsure.io. A separate provider with its own services, customer terms and claims instructions.
It is not affiliated with InsureShip.
A similar name does not mean two companies share accounts, coverage records, staff or claims responsibility. Always match your order to the provider identified in the purchase records.
For a detailed look at the protection structures, read Is ShipInsure real insurance? and the full provider comparison.
How to identify who protected your order
Start with the transaction record, not an internet search for a similar company name. These three checks can save you from sending a claim to the wrong team.
- Read your confirmation. Look for a shipping insurance or protection line item, the provider’s legal name, and a link to the terms that applied when you purchased.
- Check the claim instructions. Use the provider’s link in the confirmation or ask the store for the official route. A merchant-branded page alone may not identify the company behind it.
- Ask the merchant directly. Provide your store order number and ask which provider covered that specific shipment. Avoid assuming today’s checkout provider also covered an older order.
A useful question to send your store
“Please confirm the legal name of the shipping protection provider for my order, the terms that applied when I purchased it, and the official link to submit a claim.”
Keep the response with your order confirmation, tracking record and any relevant photos. Follow the deadlines in the terms for your purchase while the provider is being confirmed.
Where should you file a claim?
| Your records identify | Where to go | What to confirm |
|---|---|---|
| InsureShip | Where to goInsureShip claims page | What to confirmThe order had eligible InsureShip coverage and you have followed the applicable policy requirements. |
| ShipInsure | Where to goThe official claim instructions supplied for that order. | What to confirmThe merchant has identified the correct provider and transaction-specific terms. |
| No clear provider | Where to goContact the store that sold you the goods. | What to confirmAsk who supplied the protection, whether it was purchased and which claim link applies. |
InsureShip cannot process a claim for an order protected only by another provider. Similarly, buying InsureShip for a future shipment does not change the provider responsible for an earlier order.
For damaged shipments, preserve the goods and packaging while you follow the applicable claim instructions. Do not rely on a general comparison page for transaction deadlines.
For merchants: make your provider unmistakable
Clear naming helps your shoppers and your support team. Before launching a protection offer, check that your customer journey identifies the right provider at each stage.
- At checkout: review the offer name and required disclosures.
- After purchase: confirm the customer can find the relevant terms and provider information.
- In support: give staff the correct claims route and an explanation of their role.
- During a provider change: keep an order-level record of which provider applied before and after launch.
InsureShip can review your setup for Shopify, WooCommerce, Checkout Champ, BigCommerce, Sticky.io or a custom API implementation. Availability depends on your program and store configuration.
Use our guide to switching from ShipInsure to InsureShip to plan the handoff and keep existing claims with their original provider.