1. Confirm that the program fits your business
A switch starts with your actual products and shipping routes. Send InsureShip the information needed to assess eligibility and recommend an implementation.
Platform, checkout configuration, subscription tools and any custom order flows.
Monthly order volume, average and maximum order values, carriers and destinations.
Product categories, special handling and any goods that may need additional review.
Current protection presentation, support ownership and claims instructions.
Ask for the proposed policy terms and exclusions before comparing the commercial offer. InsureShip is the licensed agency; Navigators, a Hartford company, is the underwriter. Coverage is available only where authorized and for eligible shipments.
Qualifying stores can also ask about advertising partnerships. Rates depend on audience, placement and eligibility and require review and agreement.
2. Put the handoff in writing
Review the agreement you actually signed with your current provider. Do not assume a notice period, cancellation method or billing obligation based on another merchant’s experience.
- Confirm who can give notice and which notice method the agreement requires.
- Record the intended transition date and the rule for deciding which orders use each provider.
- List pending claims and retain the original customer claim links.
- Assign an owner for checkout changes, order reporting and customer support.
- Plan how subscriptions, split shipments, reorders and delayed fulfillment will be handled.
A switch does not move past orders to a new provider. Keep records that connect each protected order to the program that originally covered it.
If your agreement or an unusual order flow is unclear, resolve that point before choosing a final launch date.
3. Test the whole order journey
Removing one widget and adding another is only part of the implementation. Test the customer-facing offer and the data needed for eligible coverage.
- Offer and disclosures. Confirm shoppers can understand the optional protection and find the applicable terms.
- Premium collection. Review the approved payment flow and what appears on customer confirmations or statements.
- Order reporting. Verify the order, insured value and shipment information reach the correct system.
- Fulfillment changes. Check how cancellations, partial shipments, replacement orders and address changes are handled.
- Claims instructions. Make sure emails, help pages and support responses point to the correct provider.
Test the flows that your store actually uses on desktop and mobile. Record the results and resolve missing fields or conflicting protection offers before enabling the program for customers.
A checkbox alone does not create coverage.
InsureShip’s terms require payment of premium, shipment eligibility and coverage that has not been cancelled before shipment. Confirm the full workflow with our team, rather than treating a visible offer as proof that a shipment is insured.
4. Launch, verify and support
At launch, check the first eligible orders against the agreed setup. Keep the implementation owner available to address unexpected behavior.
- The offer is visible in the intended locations and works on the store’s supported devices.
- Customers can choose whether to add protection and access the required information.
- Payment and order data match the approved implementation.
- Eligible shipments are correctly reported, with no unexplained duplicate offers or charges.
- Customer support can identify the provider for orders placed before and after the switch.
Track protected-order reporting, support questions and claim-routing mistakes during the initial review. These checks help you find implementation issues; they are not a prediction of conversion gains or claim outcomes.
For the original provider comparison, return to InsureShip vs ShipInsure. If your team needs help distinguishing the names, share our company identity and claims routing guide.