InsureShip Knowledge Base
How Can We Help?
Answers about shipping insurance coverage, claims, charges and refunds for shoppers, and setup, pricing and compliance for merchants. Every answer is based on InsureShip's published policies and insurance certificate.
- 105 answers
- Licensed agency, CA DOI #0G55434
- Underwritten by Navigators, a Hartford company
- Up to $5,000 per shipment
Browse by topic
Help topics
Shipping Insurance Basics
What shipping insurance is, how it works at checkout, and how it differs from carrier coverage and "shipping protection."
13 answers →Coverage, Limits & Exclusions
What is covered, the $5,000 per-shipment limit, excluded items and countries, and situations the policy does not cover.
18 answers →Filing a Claim
How and when to file, waiting periods and deadlines, documents you need, and what happens after you submit.
16 answers →Charges, Cancellations & Refunds
Why InsureShip appears on your statement, how to cancel before shipment, refunds and billing questions.
11 answers →Merchant Setup & Integrations
Adding InsureShip to Shopify, WooCommerce, funnel carts and marketplaces, opt-in checkout setup, and who handles claims.
15 answers →Pricing & Programs
Checkout insurance, enterprise bulk coverage at $2.00 per $100, advertising partnerships, white label, and contract terms.
12 answers →Licensing, Compliance & Trust
InsureShip's license, the insurer behind the coverage, regulator guidance on package protection, and how to verify any provider.
11 answers →About InsureShip & Contact
Company facts, office hours, phone and email for sales and claims, and where to send each kind of question.
9 answers →Most asked
Popular questions
- How do I file a shipping insurance claim?
- Why is there a separate InsureShip charge on my card statement?
- Does shipping insurance cover packages stolen from my porch?
- How long do I have to wait before filing a claim for a lost package?
- How do I cancel shipping insurance?
- Which items are excluded from coverage?
Go deeper
Featured guides
How to File a Shipping Insurance Claim
Step-by-step claim guide for lost, stolen and damaged orders.
Read guide →Package Marked Delivered But Not Received?
What to check first and how insurance applies.
Read guide →Shipping Protection vs. Shipping Insurance
What shoppers are actually buying at checkout.
Read guide →Shipping Insurance vs Carrier Liability
Where carrier coverage stops and insurance starts.
Read guide →For merchants
Programs and services
Checkout shipping insurance
Free to add to your store. Shoppers choose coverage at checkout and file claims with InsureShip.
See pricing →Enterprise bulk coverage
Insure your own outbound shipments at $1,000 per $50,000 insured ($2.00 per $100).
Get a quote →Integrations
Shopify, WooCommerce, Checkout Champ, Sticky.io, BigCommerce, marketplaces and API.
Find your platform →White label program
Offer licensed coverage under your brand, “Powered by InsureShip.”
Become a partner →Still need help?
Talk to the right team
Product, tracking and delivery questions go to the store you bought from. Coverage, claims and insurance charges come to us.
claims@insureship.com
Refund Policy
Mon–Fri, 9am–5pm Pacific
Last updated October 22, 2026. Answers summarize InsureShip's Terms & Conditions (including the insurance certificate), Refund Policy and Shipping Policy. The certificate or policy controls if anything conflicts. General information, not legal advice.