InsureShip Knowledge Base
Who InsureShip is and how to reach the right team. If you have a question about your products, tracking or delivery date, contact the store you bought from.
Call 1-866-701-3654 (US toll free) or 1-818-303-9255 (international). Email claims@insureship.com for claims, and hello@insureship.com for billing, cancellations and refunds. General inquiries can also go to info@insureship.com.
Learn more: Contact page
Related questions: What are InsureShip's office hours? · Where is InsureShip located?
Monday to Friday, 9:00am to 5:00pm Pacific time, excluding US public holidays. You can file a claim online at any time.
Learn more: Contact page · File a claim
Related questions: Where is InsureShip located? · How long has InsureShip been in business?
InsureShip is headquartered at 3211 Cahuenga Blvd W, 2nd Floor, Los Angeles, CA 90068.
Learn more: About InsureShip
Related questions: How long has InsureShip been in business? · Who founded InsureShip?
InsureShip has operated under the InsureShip name since January 2009. The insureship.com domain was registered on January 26, 2009.
Learn more: About InsureShip
Related questions: Who founded InsureShip? · Who uses InsureShip?
InsureShip was founded by Walt Moscoso, its Founder and CEO, who has more than 20 years of experience in the insurance industry.
Learn more: About InsureShip
Related questions: Who uses InsureShip? · Should I contact InsureShip or the store?
InsureShip works with Shopify stores, DTC brands, subscription businesses, fulfillment companies and high-volume shippers, along with the shoppers who choose coverage at those stores' checkouts.
Learn more: Ecommerce shipping insurance · Business shipping insurance
Related questions: Should I contact InsureShip or the store? · Are calls with InsureShip recorded?
Contact the store about your products, order status, tracking, delivery dates, address changes, returns and exchanges. Contact InsureShip about your shipping insurance: coverage, claims, the insurance charge, cancellations and premium refunds.
Learn more: Shipping Policy
Related questions: Are calls with InsureShip recorded? · Can I get insurance documents on paper instead of email?
Calls may be recorded for quality, training and claim-handling purposes. InsureShip will tell you at the start of a call if it is being recorded.
Learn more: Terms & Conditions, Section 11.3
Related questions: Can I get insurance documents on paper instead of email? · How do I contact InsureShip?
Yes. You can ask for a paper copy of any required insurance document, or withdraw consent to electronic delivery, by contacting hello@insureship.com or 1-866-701-3654.
Learn more: Terms & Conditions, Section 11.2
Related questions: How do I contact InsureShip? · What are InsureShip's office hours?
Last updated October 22, 2026. Answers summarize InsureShip's Terms & Conditions (Section 4 reproduces the insurance certificate), Refund Policy and Shipping Policy. If anything here conflicts with the certificate or policy, the certificate or policy controls. General information, not legal advice.
What shipping insurance is, how it works at checkout, and how it differs from carrier coverage and "shipping protection."
13 answers →What is covered, the $5,000 per-shipment limit, excluded items and countries, and situations the policy does not cover.
18 answers →How and when to file, waiting periods and deadlines, documents you need, and what happens after you submit.
16 answers →Why InsureShip appears on your statement, how to cancel before shipment, refunds and billing questions.
11 answers →Adding InsureShip to Shopify, WooCommerce, funnel carts and marketplaces, opt-in checkout setup, and who handles claims.
15 answers →Checkout insurance, enterprise bulk coverage at $2.00 per $100, advertising partnerships, white label, and contract terms.
12 answers →InsureShip's license, the insurer behind the coverage, regulator guidance on package protection, and how to verify any provider.
11 answers →Still need help?
Product, tracking and delivery questions go to the store you bought from. Coverage, claims and insurance charges come to us.
