InsureShip Knowledge Base
For store owners and platform teams: how to add licensed shipping insurance to your checkout, which platforms are integrated, how the opt-in offer should look, and what InsureShip handles for you.
Contact InsureShip, tell us which platform you sell on, and we enable the integration for your store. For integrated platforms there is no API build on your side. You then choose an opt-in checkout presentation (or, for marketplaces, which shipments to insure), and customers file claims with InsureShip.
Learn more: Apply now · All integrations
Related questions: Which platforms does InsureShip integrate with? · Is InsureShip free to add to my store?
InsureShip is integrated with Shopify, WooCommerce, Checkout Champ, Sticky.io, ClickFunnels, SamCart, Next Commerce, VRIO, UltraCart, BigCommerce, Wix, Squarespace, Square Online, Ecwid by Lightspeed, Shift4Shop, Volusion, Magento and Adobe Commerce, PrestaShop, OpenCart, Shopware, NetSuite SuiteCommerce, Amazon, Walmart Marketplace, eBay, Etsy and TikTok Shop. Konnektive, WOW Suite, Orbsa and Blacklight are also supported.
Zen Cart, osCommerce and Salesforce Commerce Cloud connect through InsureShip's API or a custom integration.
Learn more: Integrations directory
Related questions: Does InsureShip work with Shopify? · Does InsureShip work with WooCommerce?
Yes. InsureShip is integrated with Shopify, so merchants can add opt-in shipping insurance to their Shopify checkout. Contact InsureShip and we turn the integration on for your store; claims are filed with InsureShip, not your support team.
Learn more: Shopify shipping insurance · Does Shopify offer shipping insurance?
Related questions: Does InsureShip work with WooCommerce? · Who built InsureShip's integrations?
Yes. InsureShip is integrated with WooCommerce and offers shipping insurance in WooCommerce stores through the InsureShip app.
Learn more: WooCommerce shipping insurance app · WooCommerce plugins compared
Related questions: Who built InsureShip's integrations? · Can I connect a custom checkout through an API?
The integrations were built with RapidFulfillment, InsureShip's affiliated fulfillment company. You don't need to build anything to use them: contact InsureShip and the integration is enabled for your store.
Learn more: RapidFulfillment partnership
Related questions: Can I connect a custom checkout through an API? · Can Amazon, eBay, Etsy, Walmart or TikTok Shop sellers use InsureShip?
Yes. If you built your own checkout or use a platform that isn't on the integrated list, you can connect through InsureShip's API, usually with help from your developer. Contact InsureShip to talk through your setup.
Learn more: Integrations: Custom API · Contact InsureShip
Related questions: Can Amazon, eBay, Etsy, Walmart or TikTok Shop sellers use InsureShip? · Should shipping insurance be opt-in or pre-selected at checkout?
Yes, as seller-side coverage. Marketplaces control their own checkout, so you can't offer insurance to buyers there, but InsureShip is integrated with Amazon, eBay, Etsy, Walmart Marketplace and TikTok Shop so that shipments for your marketplace orders can be insured.
Learn more: Amazon sellers · eBay sellers · Etsy sellers
Related questions: Should shipping insurance be opt-in or pre-selected at checkout? · Do I have to handle my customers' claims?
InsureShip recommends, and configures by default, an opt-in offer: an unchecked, clearly labeled insurance option with the price shown. Some platforms default their widget to opt-out, so turn on the opt-in setting where one exists.
Shopify began requiring published apps to show costs and get explicit buyer consent before adding optional paid items on February 18, 2025, and several class actions allege that pre-selected shipping protection was charged without affirmative consent.
Learn more: Shipping protection lawsuits tracker · Integrations
Related questions: Why should merchants care whether their shipping protection is licensed? · Does shipping insurance renew with each subscription shipment?
No. Customers file claims online with InsureShip, and InsureShip reviews every claim under the policy terms, so your support team isn't stuck sorting out refunds and reships for covered losses. Your role is to route coverage and claim questions to InsureShip and share order and tracking information when asked.
Learn more: File a claim · Claims management best practices
Related questions: Can my store answer coverage questions or approve claims? · How should subscription merchants present shipping insurance?
No. A store that offers InsureShip coverage is not InsureShip's agent and is not an insurer. It has no authority to bind coverage, change the policy, accept or decide a claim, or make promises on behalf of InsureShip or the insurer. Send those questions to InsureShip.
Learn more: Terms & Conditions, Section 3.5
Related questions: How should subscription merchants present shipping insurance? · Can live shopping and collectibles sellers use InsureShip?
Tell customers up front whether coverage renews with each shipment, and get clear consent at each step. InsureShip is integrated with funnel and subscription carts such as Checkout Champ, Sticky.io, Next Commerce and VRIO, and Sticky.io lists InsureShip as a built-in provider with notes on subscription rebills.
Learn more: Sticky.io · Subscription box shipping insurance
Related questions: Can live shopping and collectibles sellers use InsureShip? · How can merchants reduce shipping claims?
Yes. InsureShip has a dedicated program page for live sellers and collectibles. Coverage follows the same certificate terms, so check the excluded-items list (for example, precious stones and metals and fine art are excluded unless endorsed in writing) and follow packaging rules.
Learn more: Live sellers & collectibles · Whatnot shipping protection review
Related questions: How can merchants reduce shipping claims? · Can shipping insurance help reduce "item not received" chargebacks?
Pack to the carrier's requirements, use plain outer packaging that doesn't describe the contents, confirm complete addresses, and keep invoices and tracking records for each order. These steps matter because the certificate excludes losses from insufficient packing or addressing and from parcels labeled with their contents.
Learn more: How Shopify merchants can reduce shipping claims · True cost of lost packages
Related questions: Can shipping insurance help reduce "item not received" chargebacks? · Is there an example of a store using InsureShip at checkout?
It can help. When a covered shipping problem is resolved through an insurance claim, the shopper has a clear path other than a card dispute. InsureShip does not promise any specific chargeback reduction, and coverage applies only to covered losses under the policy.
Learn more: VAMP and delivery chargebacks · Item Not Received chargebacks (Visa 13.1) · What is Visa's VAMP?
Related questions: Is there an example of a store using InsureShip at checkout? · How do I add InsureShip to my store?
Yes. InsureShip publishes a case study on DFO's use of shipping insurance at checkout.
Learn more: DFO case study
Related questions: How do I add InsureShip to my store? · Which platforms does InsureShip integrate with?
Last updated October 22, 2026. Answers summarize InsureShip's Terms & Conditions (Section 4 reproduces the insurance certificate), Refund Policy and Shipping Policy. If anything here conflicts with the certificate or policy, the certificate or policy controls. General information, not legal advice.
What shipping insurance is, how it works at checkout, and how it differs from carrier coverage and "shipping protection."
13 answers →What is covered, the $5,000 per-shipment limit, excluded items and countries, and situations the policy does not cover.
18 answers →How and when to file, waiting periods and deadlines, documents you need, and what happens after you submit.
16 answers →Why InsureShip appears on your statement, how to cancel before shipment, refunds and billing questions.
11 answers →Checkout insurance, enterprise bulk coverage at $2.00 per $100, advertising partnerships, white label, and contract terms.
12 answers →InsureShip's license, the insurer behind the coverage, regulator guidance on package protection, and how to verify any provider.
11 answers →Company facts, office hours, phone and email for sales and claims, and where to send each kind of question.
9 answers →Still need help?
Product, tracking and delivery questions go to the store you bought from. Coverage, claims and insurance charges come to us.
