Why is there a separate InsureShip charge on my card statement?
The shipping insurance premium is charged on InsureShip's own merchant account, separately from the store's charge for your order. That is why it can appear as its own line on your card or bank statement.
If you do not recognize the charge, email hello@insureship.com with your order number, the store name and your checkout email before contacting your bank.
Learn more: Refund Policy, Section 1
Related questions: I was charged twice or charged for insurance I did not choose. What should I do? · Why did I see InsureShip at checkout on another store's website?
How do I cancel shipping insurance?
You can cancel for a full refund of the premium any time before the merchant ships your order. Email hello@insureship.com with your order number, the store name and the email address you used at checkout, or call 1-866-701-3654. Once cancelled, the shipment is not insured.
Learn more: Refund Policy, Section 2
Related questions: Can I get a refund after my order ships? · How long does a refund take to appear?
Can I get a refund after my order ships?
No. Once the merchant ships your order, coverage has begun and the premium is fully earned and non-refundable. That applies even if the package arrives safely, you return the products to the store, or the store refunds your order after shipment.
If only part of an order has shipped, contact InsureShip to review whether premium for the unshipped part can be refunded.
Learn more: Refund Policy, Section 4
Related questions: The store cancelled my order. Do I get the insurance back? · I was charged twice or charged for insurance I did not choose. What should I do?
The store cancelled my order. Do I get the insurance back?
Yes. If the store cancels your order before it ships, you are entitled to a full refund of the shipping insurance premium for that order. If you don't see the refund, email hello@insureship.com with your order number, store name and checkout email.
Learn more: Refund Policy, Section 3
Related questions: I was charged twice or charged for insurance I did not choose. What should I do? · How long does a refund take to appear?
I was charged twice or charged for insurance I did not choose. What should I do?
Email hello@insureship.com with your order number, the store name and your checkout email. InsureShip will refund a duplicate charge, or a charge for coverage you did not select, after confirming it.
Learn more: Refund Policy, Section 5
Related questions: How long does a refund take to appear? · How do I return a product or get a refund for my order?
How long does a refund take to appear?
Approved refunds are issued to the original payment method. After InsureShip issues the refund, the time for it to appear depends on your card issuer or bank and is often 5 to 10 business days.
Learn more: Refund Policy, Section 7
Related questions: How do I return a product or get a refund for my order? · Is a claim payment the same as a refund?
How do I return a product or get a refund for my order?
Contact the store you bought from. InsureShip does not sell the goods in your order, so returns, exchanges, product refunds and the store's own shipping charges are handled by the store under its own policy.
Returning a product does not create a right to a refund of the insurance premium once the order has shipped.
Learn more: Refund Policy, Section 8
Related questions: Is a claim payment the same as a refund? · Should I dispute the InsureShip charge with my bank?
Is a claim payment the same as a refund?
No. If your insured package is lost, damaged or stolen, you file an insurance claim. A claim payment is an insurance benefit decided under the policy, not a refund of your order or of the premium.
Learn more: File a claim
Related questions: Should I dispute the InsureShip charge with my bank? · Does shipping insurance renew with each subscription shipment?
Should I dispute the InsureShip charge with my bank?
Please contact InsureShip first at hello@insureship.com; most billing questions can be resolved quickly by email. If a premium payment is charged back or reversed and not repaid, the premium for that shipment has not been paid, and whether coverage applies is then governed by the policy and applicable law.
Learn more: Refund Policy, Section 10
Related questions: Does shipping insurance renew with each subscription shipment? · Does this refund policy apply to merchants?
Does shipping insurance renew with each subscription shipment?
That depends on how the store set up its checkout. InsureShip asks subscription merchants to tell customers up front whether coverage renews with each shipment. Check the store's checkout disclosure or ask the store, and contact InsureShip if you were charged for coverage you did not select.
Learn more: Subscription box shipping insurance
Related questions: Does this refund policy apply to merchants? · Why is there a separate InsureShip charge on my card statement?
Does this refund policy apply to merchants?
No. The Refund Policy applies to shoppers who purchase shipping insurance. Fees, charges or payments between InsureShip and a merchant are governed by that merchant's agreement with InsureShip.
Learn more: Refund Policy, Section 11
Related questions: Why is there a separate InsureShip charge on my card statement? · How do I cancel shipping insurance?
