Volusion Shipping Insurance
Volusion shipped new checkout tools in 2025, and InsureShip is integrated with Volusion. Here is how to turn it on.
See all integrationsReviewed by Kyle Gibson, Compliance Auditor · Updated October 2026
Key takeaways
- Volusion filed Chapter 11 in July 2020 and emerged effective January 19, 2021.
- Its 2025 releases include Volusion Payments powered by Stripe and Premium Checkout customization.
- InsureShip is integrated with Volusion (integration built with our fulfillment partner RapidFulfillment). Contact us to turn it on for your store.
- Volusion has no native shipping insurance of its own that we found, and its add-on mechanism is not publicly documented.
- However the offer is presented, keep insurance opt-in and backed by a named insurer.
- InsureShip handles claims online, with coverage up to $5,000 per shipment.
Is Volusion still a live platform?
Its latest public updates say yes. Volusion filed for Chapter 11 in July 2020 and emerged effective January 19, 2021. Its 2025 year in review lists new releases, including Volusion Payments powered by Stripe and Premium Checkout customization. The company is based in Austin, Texas.
For insurance, the checkout news is the useful part. Customization options can change what you are able to show at checkout, so check what your plan includes today.
Does Volusion include shipping insurance?
We found none. We also could not find public Volusion documentation for adding an optional fee or add-on at checkout. We would rather say that plainly than guess.
InsureShip is integrated with Volusion (integration built with our fulfillment partner RapidFulfillment). Contact us to turn it on for your store.
How do you add shipping insurance to Volusion?
- Contact InsureShip. Tell us about your Volusion store.
- We enable the integration for your store. The Volusion integration was built with our fulfillment partner RapidFulfillment, so there is no API build on your side.
- Choose an opt-in checkout presentation. Pick how the offer appears in your Volusion checkout. InsureShip recommends, and configures by default, an opt-in (unchecked) offer.
- Customers file claims at /pages/file-claim. InsureShip handles every claim.
Background: presentation options on Volusion
For reference, options to evaluate include an optional "Shipping insurance" product or product option, or a Premium Checkout customization if your plan has it. Whatever you choose, it should start unchecked or un-added, so the shopper makes the choice. Label it, link the terms, and name who insures the shipment.
What should you confirm in your Volusion store first?
| Check | Why |
|---|---|
| Can an optional item or option be added without being forced on every order? | Insurance must be the shopper's choice. |
| What can Premium Checkout customization display? | A checkbox near the order total is clearer than a product buried in the cart. |
| How are insured orders identified? | InsureShip needs to know which orders are insured. We confirm this when we turn the integration on. |
| How do cancellations and refunds show up? | Coverage records should match what the shopper finally paid. |
| Are you already charging an "insurance" fee? | If so, find out who insures it. A fee alone is not a policy. |
How do claims work with InsureShip?
When a Volusion order goes missing or arrives broken, the claim goes to InsureShip, not to the platform.
- File online. Customers or merchants file at /pages/file-claim.
- InsureShip handles the claim. Your support team does not have to adjudicate it.
- Coverage up to $5,000 per shipment.
- Established in 2012. InsureShip is backed by Navigators (The Hartford), rated A+ by AM Best.
- Loss, damage and theft are covered, including porch piracy.
What are the checkout best practices on Volusion?
- Opt-in only. InsureShip recommends, and configures by default, an opt-in (unchecked) offer. Several class actions allege that pre-selected shipping protection was charged without clear consent. See our lawsuits tracker; those claims are allegations.
- Real insurance or no "insurance" label. A merchant-configured fee is not insurance by itself. Read fake shipping insurance risks.
- Terms one click away from the checkbox or item.
- Know the red flags from our scams resource center.
Frequently Asked Questions
Does Volusion offer shipping insurance at checkout?
We found no native shipping insurance in Volusion and no public documentation for a checkout insurance add-on, as of October 2026.
Is InsureShip integrated with Volusion?
Yes. InsureShip is integrated with Volusion (integration built with our fulfillment partner RapidFulfillment). Contact us to turn it on for your store.
Is Volusion still operating?
Its latest public updates say yes. Volusion emerged from Chapter 11 effective January 19, 2021, and its 2025 releases include Volusion Payments powered by Stripe and Premium Checkout customization.
Can shipping insurance be an optional product on Volusion?
It is one presentation option to evaluate when we turn the integration on. Keep it optional, describe it clearly, and make sure a licensed insurer stands behind it.
How does a customer file a claim?
Online at the InsureShip file-claim page. InsureShip handles the claim, with coverage up to $5,000 per shipment for loss, damage and theft, including porch piracy.
Related resources
Turn on InsureShip for Volusion
Share your plan and checkout setup. We will turn on the integration and help you set up a clear, opt-in offer.
InsureShip: Established in 2012. Licensed by the California Department of Insurance, license #0G55434, and licensed in all 50 states. Underwritten by Navigators, a Hartford company, rated A+ by AM Best (Navigators Insurance Company, as of 2024).
Talk to InsureShipSources
Last checked October 9, 2026. General information, not legal advice. Volusion: next steps (Chapter 11 emergence) · Volusion: 2025 year in review · Kensium: Volusion Chapter 11 filing (third party) · The Hartford: Navigators fact sheet (April 2025)