Shopware Shipping Insurance
InsureShip is integrated with Shopware. The setting that matters most is the default.
Turn on InsureShip for ShopwareReviewed by Kyle Gibson, Compliance Auditor · Updated October 2026
Key takeaways
- InsureShip is integrated with Shopware (integration built with our fulfillment partner RapidFulfillment). Contact us to turn it on for your store.
- Shopware 6 core has no buyer-facing shipping insurance of its own.
- Background: plugins change the cart through a collector (gathers data) and a processor (applies changes).
- At least one Store extension preselects its insurance checkbox by default. Check that setting on anything you install.
- InsureShip handles claims online, up to $5,000 per shipment.
Does Shopware include shipping insurance?
No. Shopware 6, the German PHP and Symfony platform, has no shipping insurance in core. Extensions in the Shopware Store fill the gap. One, for example, adds a percentage-of-cart insurance charge per sales channel.
InsureShip is integrated with Shopware (integration built with our fulfillment partner RapidFulfillment). Contact us to turn it on for your store.
How do you add shipping insurance to Shopware?
- Contact InsureShip. Tell us about your Shopware store.
- We enable the integration for your store. The Shopware integration was built with our fulfillment partner RapidFulfillment, so there is no API build on your side.
- Choose an opt-in checkout presentation. Pick how the offer appears in your Shopware checkout. InsureShip recommends, and configures by default, an opt-in (unchecked) offer. Check that the box is unchecked on every sales channel.
- Customers file claims at /pages/file-claim. InsureShip handles every claim.
Background: how do Shopware cart collectors, processors and webhooks fit together?
| Piece | Interface or event | Role for insurance |
|---|---|---|
| Collector |
CartDataCollectorInterface, tag shopware.cart.collector
|
Fetch the opt-in flag and price once |
| Processor |
CartProcessorInterface, tag shopware.cart.processor
|
Add the insurance line to $toCalculate
|
| Order webhook | checkout.order.placed |
Capture new insured orders |
| Delivery states |
state_enter.order_delivery.state.shipped, shipped_partially, returned
|
Know when coverage starts and when parcels come back |
| Payment state | state_enter.order_transaction.state.refunded |
Reconcile refunds |
Shopware’s docs warn: “Do not query data in the process method, since it may be executed a lot of times.” Load prices in the collector, not the processor.
How do claims work with InsureShip?
Shopware only collects the charge. The claim runs through InsureShip. Your Shopware administration stays out of it.
- File online at our claim page. InsureShip handles the claim from there.
- Up to $5,000 per shipment.
- Loss, damage and theft, including porch piracy.
- Licensed. InsureShip is licensed by the California Department of Insurance, license #0G55434, and licensed in all 50 states. Established in 2012, it is backed by Navigators (The Hartford), rated A+ by AM Best.
What are the checkout best practices for Shopware?
The add-on should be easy to choose and just as easy to skip.
- Unchecked by default. InsureShip recommends, and configures by default, an opt-in (unchecked) offer. The shopper opts in. Several class-action complaints allege that pre-selected shipping protection toggles charged shoppers without clear consent. Those are allegations, not rulings; see our lawsuits tracker for status.
- Say “shipping insurance.” Avoid vague names, and show the price before the shopper pays.
- Link the terms right next to the checkbox, and say who insures the shipment.
- Keep it on its own line in totals, confirmation emails and invoices. Do not fold it into shipping or handling.
- Check every sales channel. Settings can differ per channel. Confirm the box is unchecked on each one.
Whether a product counts as insurance is decided by state law and regulators, based on what it does, not what it is called. Read the risks of fake shipping insurance and our shipping insurance scams resource center. This is general information, not legal advice.
Frequently Asked Questions
Does Shopware include shipping insurance?
Not in core. InsureShip is integrated with Shopware, and Shopware Store extensions also exist. Check the preselection setting on any extension.
Is InsureShip integrated with Shopware?
Yes. InsureShip is integrated with Shopware (integration built with our fulfillment partner RapidFulfillment). Contact us to turn it on for your store.
Why does the preselection setting matter?
A preselected box charges shoppers unless they notice and untick it. Several class-action complaints allege problems with pre-selected shipping protection toggles, so we recommend turning preselection off. This is general information, not legal advice.
Which Shopware events help track insured orders?
The checkout.order.placed app webhook, plus delivery state events for shipped, partially shipped and returned, and the transaction refunded state.
What does InsureShip cover?
Loss, damage and theft, including porch piracy, up to $5,000 per shipment. Claims are filed online and handled by InsureShip.
Related resources
Turn on InsureShip for Shopware
Share your Shopware version and sales channels. We will turn on the integration and help you set up a clear, opt-in checkout offer on each channel.
InsureShip: Established in 2012. Licensed by the California Department of Insurance, license #0G55434, and licensed in all 50 states. Underwritten by Navigators, a Hartford company, rated A+ by AM Best (Navigators Insurance Company, as of 2024).
Talk to InsureShipSources
Last checked October 9, 2026. General information, not legal advice. Shopware docs: add cart collector and processor · Shopware docs: webhook events reference · Shopware Store · The Hartford: Navigators fact sheet (April 2025)